Eighty percent of businesses want chatbots by 2020, with mainstream adoption moving beyond the traditional customer service use cases we are used to by 2021. Chatbot capabilities are being added to all areas of business, including applications.
While the technology behind augmented reality (AR) is older than you might realize (think decades rather than years), a real explosion of investment in AR is a more recent development. We expect this investment to grow at a rapid rate, particularly when it comes to AR mobile apps.
With more than 5 million mobile apps available in the app stores and more coming to market each day, it is no surprise that many organizations are in the midst of planning a new mobile app (or updating an existing one).